Giant Industries Global LLC – Restocking and Order Cancellation Policy
1. Order Modifications and Cancellations
Because our items consist of premium, high-value clinical infrastructure, mechanical bodywork, and specialized practitioner equipment, engineering allocations begin immediately upon order placement.
- Cancellations within 24 Hours: Orders canceled within 24 hours of confirmation are eligible for a full refund.
- Cancellations after 24 Hours: Cancellations requested after 24 hours but before dispatch will incur a 10% administrative and processing fee.
2. Restocking Fees for Approved Returns
To maintain strict clinical safety and quality benchmarks, all approved hardware returns are subject to a 20% restocking fee.
- The restocking fee covers specialized diagnostic testing, component recalibration, and premium repackaging required to certify the equipment for professional use.
- This fee will be automatically deducted from your final credit or refund amount.